✓Free shipping over $200 ✓ Vegan ✓ Cruelty free ✓ Paraben free
Due to hygiene and safety reasons, we do not accept returns or provide refunds for change-of-mind purchases on opened or used skincare products. Please choose carefully before placing your order.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. To help us assess the issue, please include: • Your order number • A description of the issue • Clear photographs of the product and packaging Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
To be eligible for a return where approved: • Items must be unused and in original packaging • Return requests must be made within 7 days of delivery • Proof of purchase must be provided Returns sent without prior approval may not be accepted.
Approved refunds will be processed back to the original payment method where possible. Please allow several business days for refunds to appear depending on your payment provider or financial institution.
For hygiene and safety reasons, the following items are generally not eligible for return: • Opened skincare products • Used products • Sale or clearance items • Gift cards
Original shipping costs are non-refundable unless the item received was incorrect, damaged, or faulty. Customers may be responsible for return shipping costs unless otherwise agreed.
For any questions regarding this Returns & Refund Policy, please contact us at Admin@cuveraskincare.com.au.
✓Free shipping over $200 ✓ Vegan ✓ Cruelty free ✓ Paraben free